Shipping Policy

Thank you for choosing [sitename]. To ensure a smooth delivery experience for your Wallet Clutch Embossed Calf Leather, we’ve outlined our detailed shipping policy below. This policy applies to all domestic (Vietnam-wide) orders.

1. Shipping Coverage

We deliver to all provinces and cities across Vietnam.

2. Shipping Fee

  • A flat shipping fee of 30,000 VND applies to all orders, regardless of:

    • Delivery location (urban, suburban, or rural)

    • Order quantity or weight

There are no hidden fees or extra charges unless specified in advance.

3. Order Processing Time

  • Standard processing time: 1–2 business days.

  • Orders with 1–2 items typically ship within 1 business day.

  • Orders with bulk quantities (3 items or more) may require up to 2 full business days for preparation.

📌 Cut-off Time: Orders placed after 5:00 PM will be processed starting from the next business day.

🛑 Non-processing days: Saturdays, Sundays, and national public holidays.

4. Estimated Delivery Time

Once your order is processed and handed to our shipping partner, the estimated delivery window is as follows:

Region Estimated Delivery Time
Major Cities (e.g., HCMC, Hanoi, Da Nang) 3 business days
Inner Provinces 3–4 business days
Remote Areas / Islands 4–5 business days

❗Delivery timelines exclude weekends and public holidays.

📦 Orders shipped after 5:00 PM will have delivery countdown starting the next working day.

5. Shipping Carriers

We work exclusively with trusted third-party logistics providers, selected for their reliability, tracking systems, and delivery performance. These include (but are not limited to):

  • Giao Hàng Nhanh (GHN)

  • Viettel Post

  • Ninja Van

  • J&T Express

All orders are tracked, and tracking information will be provided once the package is shipped.

6. Delays and Exceptions

While we strive for prompt delivery, certain situations may result in unavoidable delays:

✅ Acceptable Delay Scenarios

  • National holidays or Tet

  • Extreme weather events (flooding, typhoons, etc.)

  • COVID-19 or other pandemic-related disruptions

  • Government transport restrictions or lockdowns

  • Courier operational overload (seasonal traffic peaks)

🕐 If a delay is expected, [sitename] will notify you by email or phone and provide updates as available.

7. Failed Deliveries / Re-delivery

In case of a failed delivery attempt due to:

  • Recipient unavailability

  • Incorrect or incomplete address

  • No response upon arrival

Our shipping partner will attempt re-delivery or contact you directly. After multiple failed attempts, the order may be returned to us. Re-delivery may incur an additional shipping fee.

8. Order Tracking and Support

Once your order is shipped, you will receive:

  • A shipping confirmation email from [sitename]

  • A tracking link to monitor your parcel in real time

If you have any questions or issues with your delivery, don’t hesitate to contact us:

  • 📞 Hotline: [phone]

  • 📧 Email: [email]

Our team is here to support you every step of the way.

9. Policy Agreement

By placing an order with [sitename], you agree to the terms outlined in this shipping policy.