Thank you for your order. To ensure a smooth and transparent delivery experience, please review our domestic shipping policy below. This policy applies to all orders shipped within Vietnam.
1. Shipping Coverage
We deliver to all provinces and cities across Vietnam, including major urban centers, suburban regions, and remote areas.
2. Shipping Fee
A flat shipping fee of 30,000 VND applies to all orders, regardless of:
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Delivery location
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Order quantity or weight
There are no hidden fees or additional charges unless clearly stated in advance.
3. Order Processing Time
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Standard processing time: 1–2 business days
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Orders with 1–2 items: typically processed within 1 business day
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Bulk orders (3+ items): may require up to 2 full business days
Cut-off time: Orders placed after 5:00 PM will be processed the next business day.
Non-processing days: Saturdays, Sundays, and national public holidays
4. Estimated Delivery Time
After handoff to our logistics partner, estimated delivery times are:
| Region | Delivery Time |
|---|---|
| Major Cities (e.g., HCMC, Hanoi, Da Nang) | 3 business days |
| Inner Provinces | 3–4 business days |
| Remote Areas / Islands | 4–5 business days |
Note: Delivery timelines exclude weekends and public holidays. Orders shipped after 5:00 PM will begin their delivery countdown from the next working day.
5. Shipping Partners
We partner with reliable third-party carriers, including (but not limited to):
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Giao Hàng Nhanh (GHN)
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Viettel Post
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Ninja Van
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J&T Express
All shipments include tracking, and tracking links are provided via email once your order is dispatched.
6. Delays and Exceptions
While we aim for timely delivery, the following situations may cause unavoidable delays:
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National holidays (e.g., Tết)
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Severe weather conditions (flooding, typhoons, etc.)
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Public health disruptions (e.g., COVID-19)
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Government-imposed transport restrictions
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Courier operational overload (e.g., year-end peak season)
In the event of a delay, we will notify you via email or phone and provide regular updates.
7. Failed Deliveries & Re-delivery
If delivery fails due to:
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Recipient unavailability
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Incorrect or incomplete address
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No response at the delivery location
Our courier will attempt redelivery or contact you directly. After multiple failed attempts, the package may be returned to us. In such cases, re-delivery may incur an additional shipping fee.
8. Tracking & Support
Once your order ships, you will receive:
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A shipping confirmation email
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A tracking link to monitor delivery in real time
Need help?
Hotline: +84338477061Email: [email protected]
Our team is happy to assist with any shipping-related concerns.
9. Policy Agreement
By placing an order, you agree to the terms outlined in this shipping policy.