At [sitename], your satisfaction is our top priority. If you are not completely happy with your Wallet Clutch Embossed Calf Leather, you may request a return or refund under the conditions outlined below.
1. Return Window
You have 7 calendar days from the date of delivery to request a return.
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Returns must be initiated within 7 days, not after.
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The item must be sent back to us within 3 days of return approval.
⏳ Example: If your order is delivered on May 1st, you must submit a return request by May 8th and ship it back no later than May 11th.
2. Conditions for Return
We accept returns if the product meets all the following criteria:
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Item is unused, unwashed, and in original condition
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All tags, labels, packaging, and accessories are intact
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No stains, odors, scratches, or signs of wear
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Return is accompanied by proof of purchase (order number or receipt)
We do not accept returns in the following cases:
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Damage caused by improper use or handling
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Custom or engraved products
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Items returned after the 7-day window
3. Exchange Option
If you received a defective or incorrect item, you may request a one-time exchange instead of a refund. [sitename] will cover the return and re-shipping fee in this case.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 10 business days
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Refunds will be issued using the original payment method
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You will receive a confirmation email once the refund is completed
🏦 Please note that banks and payment gateways may take additional time to process and post the refund.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or sent in error.
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We recommend using a trackable shipping method and keeping your receipt.
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Return address will be provided upon approval of your request.
6. How to Request a Return
To initiate a return, please follow these steps:
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Email [email] with subject line:
Return Request – Order #[Your Order Number] -
Include:
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Your full name and contact number
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Order number
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Reason for return
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Photos of the item (if defective or damaged)
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Wait for our support team to review and approve your request
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Once approved, you’ll receive return instructions and address details
7. Support and Contact
If you have questions about your return or refund status, reach out to us via:
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📧 Email: [email]
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📞 Hotline: [phone]
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🌐 Website: [sitename]
We aim to respond to all return inquiries within 24 hours (business days only).
8. Policy Agreement
By purchasing from [sitename], you acknowledge and agree to comply with this Refund and Returns Policy.